Elite Plumbing's Journey to Success with Our Online Catalog and Quoting System 🌊

Mar 15, 2022

Welcome to our latest case study, where we dive deep into the transformative journey of Elite Plumbing, a stunning showroom in the Greater Toronto Area. This forward-thinking kitchen and bath showroom embraced our online catalog and innovative quoting system, leading to a positive change in their sales process and outcomes. Let's explore how they managed to navigate through the industry and propel toward increased efficiency and higher close rates.

Table of Contents

  1. The Challenge

  2. The Solution

  3. Implementation

  4. Results

  5. The Elite Plumbing Difference

  6. Conclusion

The Challenge

Elite Plumbing, like many in the kitchen and bath industry, was struggling with an outdated sales process that was both time-consuming and inefficient. Creating personalized, detailed quotes was a manual, labor-intensive task that often led to longer sales cycles and a lower close rate. They knew they needed to streamline their process to stay competitive and meet customer expectations for speed and customization.

The Solution

Our team introduced Elite Plumbing to our online catalog and quoting system, designed to revolutionize the way showrooms manage their sales process. This solution promised to not only save time but also to enhance the customer experience with personalized, visually appealing quotes.


Implementing the new system was simple. Elite Plumbing's team quickly adapted to the intuitive interface of our online catalog, allowing them to easily manage and automatically update their product offerings in real-time without the need for manual entry. The quoting system was integrated seamlessly, enabling the creation of customized quotes complete with product images, detailed descriptions, and personalized touches—all in a fraction of the time it used to take.


The results were nothing short of remarkable. Elite Plumbing saved almost 75% more time compared to their previous manual processes of quote creations, which in turn allowed them to respond to customer inquiries with unprecedented speed. But the benefits didn't stop there. The quality and professionalism of their quotes improved significantly, leading to a noticeable increase in their close rates. By presenting customers with attractive, actionable and easy-to-understand quotes, Elite Plumbing not only saved time but also made a lasting impression that set them apart from their competition.

The Elite Plumbing Difference

What sets Elite Plumbing apart now is not just their efficiency but their commitment to leveraging technology to improve customer satisfaction. Their story is a testament to the use of OnOrder, which has made a positive impact on reshaping traditional business practices. By adopting our online catalog and quoting system, they have positioned themselves as a leader in the kitchen and bath industry, ready to meet the demands of the modern consumer.


Elite Plumbing's journey from time-consuming manual processes to streamlined efficiency and increased sales is a prime example of how embracing the right technological solutions can lead to business success. Their story is not just about a change in process but a change in mindset, proving that with the right tools, businesses can achieve remarkable results.

Inspired by Elite Plumbing's success? Want to see how our online catalog and quoting system can transform your showroom's sales process? Contact us today to learn more about our solutions and take the first step towards revolutionizing your sales strategy. Let's create your success story together!